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I need help with my Kingdom Trust account
I need help with my Kingdom Trust account
Updated over a week ago

To ensure we connect you with the right team member, please visit for help with Kingdom Trust accounts and alternative assets.

Using this page and the support channels below means you'll be in contact with the members of our service team that are the best equipped to answer your alternative asset and Kingdom Trust account-specific questions.


From Monday through Friday, between 9:00 a.m. and 5:00 p.m. Central time, you may chat with a live representative by visiting and clicking the chat icon (pictured below) in the bottom-right corner of your browser window.

Select Chat with a support specialist to connect with a live representative.


If you prefer to discuss your support matter over the phone, you may schedule time for us to call you directly with our Call Scheduling tool.

Trouble scheduling a call?

After you select a time in the call scheduling tool, you will be directed to a second page that asks for your name, email address, phone number and additional details before you may book your call. Select Confirm at the bottom of your screen to finalize your call appointment.

If you do not see Confirm or it appears greyed out, you may have to scroll down the page further - all required fields must be completed in order for the Confirm button to submit.


To handle your support matter via email, please open a support ticket by completing the form at


To verify account and investment-related requests, you may schedule a verbal verification call or call us from Monday through Friday, between 10 a.m. and 4 p.m. Central time at 888-753-6972 and press 8 at any time during the recorded message to connect with a representative.

We kindly ask that you only use this phone line for verbal verifications so that we may keep it open for clients. Our representatives will not be able to assist you with general support matters on this line.

Please note: We will only call the primary phone number listed on file for your account for scheduled verbal verification calls. The caller ID may reflect a 270-226-1000 number when we attempt to reach you.

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